limeloyalty shop

lime
loyalty
shop

suite dreams. suite points.
suite benefits.

our products

Browse through our exclusive product selection and use your collected limeloyalty points to reward yourself! Just follow the steps below, find out what you can redeem today & take a piece of limehome with you on your next trip.

...

... points to redeem

how does it work?

LIMELOYALTY PRODUCTS

IN-ROOM PRODUCTS

VOUCHERS

1.250 points

1.100 points

950 points

1.400 points

1.550 points

1.700 points

650 points

from 200 points

your points

from 10 points

questions & answers

YOUR ORDER

Will I receive an order confirmation?

After we have received your order, we will send you an order confirmation via e-mail. Please note that this may take between 1-3 business days.

Where can I see how many points I own?

As soon as you have logged in with your credentials via the header menu at the top right, you can view your points directly in the limeloyalty store or in your account section.

What happens if I have too few points?

Unfortunately, we can currently only offer limeloyalty points as your payment method! In case you do not have sufficient points and still fill out the form, we will have to cancel your order.

What e-mail address do I have to submit when placing an order?

It's very important that you enter the email-address of your limeloyalty account in your order details. Otherwise, we will not be able to assign your order to your account and redeem the equivalent points for it.

What should I do if I experience difficulties with my order or the order process?

In this case, please contact our limeloyalty store team at [email protected]. We will get back to you shortly!

PAYMENTS

Which payment methods are accepted in the limeloyalty shop?

Currently, you can only use your limeloyalty points to pay in the shop. You can collect the points either with a limehome stay (receipt after check out) or with special offers. For more information please visit our limeloyalty page www.limehome.com/de/limeloyalty

I don't have enough points... is there any way I can purchase additional points?

Unfortunately, we can only offer limeloyalty points as a payment method at the moment. Due to technical reasons, it is not yet possible to buy additional points.

SHIPPING

What countries does limeloyalty ship to?

Currently, we only deliver within Germany. However, we are already working on a solution to offer you shipping in the EU as well. Please let us know which country you would like us to ship to in the future under [email protected].

How much does shipping cost?

limeloyalty will pay the shipping costs within Germany.

How long does it take for my order to arrive?

We will try to process your order as soon as possible. Once we have processed your order, you will receive a shipping confirmation with a corresponding tracking link from our shipping partner.

Your order will then be shipped via DHL, with a standard delivery time of 3-7 working days.

How can I track my order?

Once we have processed your order internally and released it for shipping, you will receive a tracking link from us which you can use to track your order.

RETURNS & REFUNDS

Can I return my delivery?

We accept returns within 14 days of delivery, provided the product is unused and in its original condition including original packaging.

To start your return, please send us more information to [email protected]. We will immediately send you all further information regarding your return.

Please be aware that our gift cards are excluded from returns!

Is return shipping free of charge?

Unfortunately, as a young company, we cannot offer free returns. However, we are currently working on the technical requirements for this. We hope for your understanding.

I have returned my product, when will I get my points refunded?

After successful arrival and revision of your return, we will inform you immediately about the possibility of a refund. Provided the product is undamaged and in its original condition, we will credit the points back to your limeloyalty account within 5-10 working days of reception.

My product is damaged - what can I do?

In this case, please contact our limeloyalty store team at [email protected]. We will get back to you shortly!

FURTHER QUESTIONS

We have not been able to answer all of your questions yet?

In this case, please contact our limeloyalty store team at [email protected]. We will get back to you shortly!