For all locations in Spain, the guest’s contractual partner is Limehome Spain S.L.
Limehome GmbH | Reichenbachstr. 31 | D-80469 Munich | Enquiries
Those persons eligible for membership are limited to individual natural persons who:
(a) possess the legal authority to agree to the program terms, (b) is not already a member of the program, (c) has not been previously terminated from the program, (d) is resident in a country in which limeloyalty is offered.
The place of residence is deemed to be the actual physical home (primary residence) of the member. Details of the person and the residence must be submitted accurately and truthfully and upon request, proof must be provided.
There is no legal entitlement to membership of limeloyalty. The operator may refuse admission to participate in limeloyalty without providing any reasons.
Membership in the loyalty program starts after the customer has submitted accurate information and their account is created.
22.1.3.a All critical updates about the loyalty program are delivered to the customer’s email address on file. Communications delivered to the customer’s email address will be deemed to have been received one (1) business day after sending it. Members must keep their email address current. Neither the company nor the loyalty program shall have any responsibility for misdirected or lost mail and consequences thereof.
22.1.3.b The company may send informative or promotional communications to the member, based on their communication preferences.
22.1.3.c When members contact the company, the company may ask the member to answer security questions to validate their identity.
22.2.1 Review status and account balance
Members can review their membership status and current point total in their account profile, after logging into the loyalty program website. For this, the member needs to have their website access credentials available.
22.2.2 Earning points
22.2.2.a Members may earn points (the currency of the loyalty program) for eligible charges and during promotional periods also for taking actions mentioned in the promotion. This may include but is not limited to account signup, joining the newsletter, and similar actions.
22.2.2.b Points awarded while participating in the loyalty program may incur a tax liability. Members are solely responsible for disclosing and paying their taxes on their own.
22.2.2.c Points are generally not transferable, in its sole discretion, the company may allow unredeemed points to be transferred to others.
22.2.2.d Members are prohibited from selling or trading their points.
22.2.2.e Points awarded to members for any other activity than staying in one of the company’s properties for at least 50€ per night can be capped to 5000 points per month at the company’s sole discretion.
22.2.2.f Points can be claimed for bookings until 30 days after check-out and are credited to the member’s account soon after their check-out.
22.2.3 Eligible charges
22.2.3.a Points are generally only awarded for accommodation charges including VAT for bookings made through the company’s website, mobile application, or via direct phone bookings. Breakfast or additionally ordered service charges are not awarded with points unless otherwise stated during promotional periods.
22.2.3.b Each member can once also claim points for bookings made through other channels but can be limited to 2000 points for this booking at the company’s sole discretion.
22.2.4. Membership tiers
22.2.4.a The loyalty program offers 3 tiers: silver, gold, and lime. New members start in silver. Upon completing 10 bookings with an account, the membership tier is upgraded to gold. Upon completing 25 bookings with an account, the membership tier is upgraded to lime.
22.2.4.b If members are not completing any bookings with their account for a 12 month period, the point total, membership status, and booking count of the account will be reset at the end of the calendar year.
22.2.4.c Members in the silver tier earn 2 points for every 1€ spent on eligible charges, members in the gold tier earn 2.5 points for every 1€ spent on eligible charges, members in the lime tier earn 3 points for every 1€ spent on eligible charges.
22.2.4.d Additional benefits can be offered to members based on availability, these can include but are not limited to: more flexible check-in/check-out times, exclusive offers, and events.
22.3.1 If a member wants to redeem less than all of the remaining points in their balance, they must redeem at least 1000 points at a time. The company may make exceptions to this rule based on its sole discretion
22.3.2 Points can be redeemed to discount the cost of accommodation by 1€ per 100 points.
22.3.3 Points can not be paid out and applied discounts can not exceed the cost of accommodation for the reservation where they are applied.
22.3.4 Alternative redemption offers can be offered, which may include gift cards and other discounts.
22.4.1 Ordinary termination
22.4.1.a The member may duly terminate the membership at any time without notice and without being required to provide a reason for the termination.
22.4.1.b The operator may terminate the membership without providing reasons subject to a four-week notice period.
22.4.2 Extraordinary termination
An extraordinary termination without notice as well as exclusion from the program can be made by the operator. An important cause is present in particular in the event of a serious, culpable violation by the member of the terms and conditions of the company or the loyalty program.
22.4.3 Programme termination
The company reserves the right to discontinue limeloyalty at any time and terminate the membership agreements in an orderly manner. Paragraph 22.4.1 applies in such terminations.